Job Title

Customer Care Representative (Credit Collection) (2)

Department:
Customer Relations

Location:
Lagos

Job Description:

Resolve Customer Queries

* Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
* Follow through on customer queries ensuring prompt resolution and feedback
* Escalate and route customer issues to the relevant process operators
* Perform necessary system transactions related to customer request
* Use organization and time management tools to track cases and meet turn-around-times and other required metrics;


Promote Company Products and Services


* Market MTN products and services to current and potential customers
* Provide advice to customers on what package(s) will suit their needs
* Enlighten and educate customers on new products and initiatives within MTN
* Educate customer on use of products and services
* Provide information regarding account or product enquiries


Reports

* Document actions taken to resolve client problems.

* Generate periodic reports and other ad-hoc reports as requested by team lead
* Ensure effective and efficient administration and performance of credit and collection functions
* Maintain professional business relationship with customers, collection agencies and trade organizations
* Develop and administer credit and collections programs


Job Conditions: Extended work hours including shifts and weekends Normal MTNN office environment

Reporting To: Credit Vetting Supervisor (Credit Collection)

Required Skills:
1-2 years relevant work experience in the service industry

Employment Status :
Permanent

Qualification:
First Degree

This vacancy expires on 7/14/2009
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